Retrofits, Upgrades, Field Service and Customer Support

JST’s services and support starts before the sale and is provided for the life of the equipment. JST’s team of certified field service technicians performs in-the-field retrofits, software changes, wet bench startups, and training.   Our Field Service team can troubleshoot problems not only with JST’s Wet Benches as well as process concerns or other cleanroom facilities questions.  All JST’s Wet Benches come with 24/7 technical support.

JST also specializes in retrofitting other supplier’s equipment from plumbing or bath upgrades, to fixing electro-mechanical problems. We can also retrofit the wet benches with updated controllers, software, automation and process modules.   Utilizing our expertise, we can add years of improved performance to the life of your existing wet bench. 

Retrofits & Upgrades

  • New controls, software, electromechanical, and plumbing components
  • Refurbish or replace automation /robots and controllers
  • Convert manual benches to automated
  • Increase wafer size capability
  • Repair or Replace Baths, add Ultrasonics, Megasonics, or change bath materials
  • Add level detection
  • Add bulk fill capability
  • Add on board chemical analyzer with integrated concentration control
  • Add temperature control
  • Ergonomic loading and user interface options
  • Other options available

Customer Support & Field Service

  • On-site installation and training
  • Technical support 24/7 for the life of every JST wet bench and processing system
  • On staff chemical process engineering
  • Factory provided configurable remote access for real time software upgrades and troubleshooting
  • Trouble-shooting/maintenance screens
  • Bilingual user interface with real time language selection
  • Bilingual service engineers fluent in Mandarin Chinese and English
  • Unlimited factory training for operators and maintenance personnel
  • Monthly users meetings with JST’s Field Service team

Integrated Mobile Device Service Application

  • Provided for Apple and Android Mobile Devices
  • Ability for end users to communicate issues with equipment directly to JST’s Field Service Group
  • Real Time Tracking of Service/Warranty
  • Includes Service/Maintenance Training and Tips
  • Process information including chemical and material compatibility